Providing our Canadian clients with outstanding customer service is your primary duty as a customer service representative. You will be the main customer contact, helping them with questions, resolving problems, and troubleshooting with a high level of professionalism and sensitivity. In order to ensure that customers’ requirements are handled in a timely and efficient manner, you will contact with them using a variety of channels, including phone, email, and chat.
Job Position: Customer service representative in Canada
Job Location: 4375 Rue de Rouen, MontréalMontréal, QC H1V 1H1 On the road job
Company: Canadian Linen and Uniform Service
Salary: $27.50 Hourly
Job type: Full Time
Working Hours: 35 Hours a week
Responsibilities:
- Respond quickly and effectively to client enquiries and problems.
- Give customers accurate information about your products and services.
- Take a professional and sympathetic approach while handling client complaints.
- Determine which issues need to be escalated and who the relevant team member or supervisor is.
- collaborate closely with the rest of the team to meet client expectations
- Customers should be followed up with to ensure their issues have been resolved satisfactorily.
- In our customer service software, track all customer interactions.
- To improve customer experience, always increase your understanding of products, services, and processes.
- help with administrative tasks such processing orders and refunds
Qualifications:
- High school diploma or its equivalent; a degree from college is recommended
- A minimum of one year of experience in customer service or a closely related sector Excellent verbal and writing communication abilities
- Strong multitasking and fast-paced working skills; a customer-focused mindset while solving problems
- Ability to work both independently and as part of a team Knowledge of Microsoft Office and customer service software Willingness to work a variety of hours, including weekends, as needed
- Fluency in English; knowledge of additional languages is a bonus
- We encourage you to apply for this interesting position as a Customer Service Representative in Canada if you have a passion for providing great customer service and thrive in a dynamic and demanding workplace.
What does an agent of customer service do?
- A customer service representative’s job is to help, encourage, and direct clients of a business or organization. Customers who have inquiries, questions, or concerns regarding goods, services, or the business itself should contact them first. A customer service representative’s primary responsibilities are as follows:
- Responding to client queries include taking calls, emails, or chat messages from customers and assisting them with any problems or inquiries they might have.
- Identifying the issue, coming up with a solution, and making sure the issue is fixed to the client’s satisfaction are all parts of dealing with customer difficulties.
- In order to give customers accurate and extensive information about the company’s products or services, one must have a solid understanding of those items themselves.
- In order to guarantee continuous and efficient customer service, it is necessary to retain a record of all client encounters, including problems, grievances, and remedies.
- Working closely with other firm divisions, such as sales or technical support, to address client difficulties is what is meant by “collaborating with other teams.”
- Overall, a customer care representative is essential in making sure that clients have a good experience and are happy with the goods or services the business offers.
Experiences in education and training
Depending on the business or organization, different degrees of education and work-related training may be needed to become a customer support representative. The standard requirement is a high school diploma or its equivalent, while certain employers may prefer or demand some college degree. Additionally helpful are pertinent classes or training in communication, problem-solving, and customer service.
Regarding on-the-job training, the majority of businesses offer instruction unique to their goods, services, and customer service policies and procedures. This training may involve observing more seasoned customer care agents in action, learning about the company’s goods and services, and being acquainted with its customer service tools and software.
For customer service employees to stay current with changes in products, services, and customer service methodologies, ongoing training and development is also crucial. Attending training sessions or workshops, taking part in webinars or online courses, or working with a mentor or coach can all help you gain new skills and knowledge.
In order for customer service professionals to be successful in their positions and deliver top-notch customer service, a combination of education, on-the-job training, and growth is critical.
Compensation and Benefits
The firm, industry, location, and amount of expertise all affect the customer service representative’s pay and perks. The average annual pay for a customer care representative in Canada is about CAD 39,000, with entry-level jobs paying about CAD 28,000 and more seasoned agents making up to or more of CAD 55,000.
Benefits packages might differ from one firm to the next, but they typically contain a mix of paid time off, retirement plans, health, dentistry, and vision insurance, as well as employee discounts or bonuses. Additionally, certain employers could provide advantages like wellness programs, flexible work schedules, or tuition reimbursement.
Before accepting a position as a customer service representative, it’s crucial to examine the precise salary and perks provided by a company. You should also negotiate for reasonable compensation and benefits that satisfy your needs and expectations. In addition, periodic performance reviews and internal promotion prospects may eventually result in higher pay and benefits.
Conclusions
In conclusion, a customer service representative is essential to a company or organization’s ability to offer clients first-rate customer service. In order to guarantee customer satisfaction, they are in charge of attending to client enquiries, resolving problems, giving information about products or services, and working with other employees.
A high school graduation or the equivalent, some college education, and on-the-job training and development are often necessary for this career in terms of education and training. However, specific requirements may differ. To stay current with changes in products, services, and customer service tactics, ongoing training is also crucial.
Depending on the organization and region, a customer service representative’s pay and benefits may differ, but they typically include health insurance, retirement plans, paid time off, and employee discounts or perks. It’s crucial to examine the precise pay and perks that a company offers and to bargain for a reasonable wage and package of benefits that satisfy your requirements.
Overall, if you enjoy helping others and provide outstanding customer service, working as a customer service representative can be a fulfilling career path.
How to apply for this Job
By email, martine.auger@canadianlinen.com
Include this reference number in your application 20230301MONTREAL How-to-apply instructions Here is what you must include in your application: Job reference number This job posting includes screening questions. Please answer the following questions when applying: Are you currently legally able to work in Canada? Do you have previous experience in this field of employment?