Personal support worker 

October 17, 2023 0 Comments

Are you passionate about helping others and making a positive impact on their lives? Are you looking for a rewarding career in the healthcare industry? If so, FirstClass Support Services Ltd is currently seeking dedicated individuals to join their team as Personal Support Workers (PSWs). In this article, we will explore the role and responsibilities of a Personal Support Worker and provide a detailed job description for the post at FirstClass Support Services Ltd.

Job Position: Personal support worker 
Job Location: 13 Drummond St, Brantford, ON N3S 5Z2
Salary: $18.00 Hourly
Job type: Full Time
Working Hours: 40 Hours a week

What is a Personal Support Worker (PSW)?

A Personal Support Worker, commonly known as a PSW, is a healthcare professional who provides assistance and support to individuals who are unable to perform certain tasks independently due to physical or cognitive challenges. PSWs play a crucial role in enhancing the quality of life for their clients and promoting their overall well-being.

Role and Responsibilities of a Personal Support Worker

As a PSW, you will have a diverse range of responsibilities that revolve around providing personalized care and support to individuals in need. Some of the key duties of a PSW include:

Providing Personal Care

One of the primary responsibilities of a PSW is to assist clients with their personal hygiene and grooming needs. This may include tasks such as bathing, dressing, toileting, and oral care. PSWs ensure that clients maintain cleanliness and personal hygiene while preserving their dignity and privacy.

Assisting with Activities of Daily Living

PSWs help clients with various activities of daily living (ADLs) to ensure their well-being. This can involve assisting with mobility and transfers, providing support during meals, and helping with feeding, as well as managing household chores and organizing living spaces.

Monitoring Health and Vital Signs

Personal Support Workers are often responsible for monitoring the health and vital signs of their clients. This may involve taking and recording vital signs such as blood pressure, heart rate, temperature, and respiratory rate. PSWs also observe and report any changes in the client’s health condition to the appropriate healthcare professionals.

Administering Medications

Under the direction and supervision of healthcare professionals, PSWs may be required to administer medications to clients. This task requires strict adherence to medication schedules and proper documentation to ensure the safety and well-being of the clients.

Assisting with Rehabilitation and Therapy

For clients undergoing rehabilitation or therapy, PSWs provide valuable assistance and support. They help clients with prescribed exercises, mobility aids, and assistive devices, ensuring their comfort and safety throughout the rehabilitation process.

Providing Emotional Support

Beyond the physical care, PSWs also provide emotional support to their clients. They develop meaningful relationships with clients, offering companionship, active listening, and empathy. PSWs play a vital role in promoting social and emotional well-being and fostering a positive environment for their clients.

Qualifications and Skills Required

To excel as a Personal Support Worker, certain qualifications and skills are essential. Here are some of the key requirements:

Education and Certification

While a high school diploma is the minimum educational requirement for becoming a PSW, many employers prefer candidates with additional healthcare-related training. Completion of a recognized Personal Support Worker program and obtaining a PSW certificate can significantly enhance job prospects.

Experience and Training

Experience working in a healthcare or caregiving setting can be advantageous when applying for PSW positions. Additionally, ongoing training and professional development opportunities help PSWs stay up-to-date with the latest caregiving techniques, safety protocols, and healthcare trends.

Interpersonal and Communication Skills

Strong interpersonal and communication skills are crucial for PSWs. They must be able to effectively communicate with clients, their families, and other healthcare professionals. Active listening, empathy, and the ability to build rapport are essential in establishing trust and providing personalized care.

Physical Stamina and Emotional Resilience

The role of a PSW can be physically demanding, requiring prolonged periods of standing, lifting, and assisting clients with mobility. Therefore, physical stamina and good overall health are important. Additionally, emotional resilience is essential, as PSWs may encounter challenging situations and need to handle them with empathy and professionalism.

Empathy and Compassion

Empathy and compassion are at the core of being a successful PSW. The ability to understand and respond to the needs of clients with empathy, kindness, and respect is vital for providing high-quality care and support.

Job Description for the Post of Personal Support Worker at FirstClass Support Services Ltd

Job Title: Personal Support Worker

Summary: As a Personal Support Worker at FirstClass Support Services Ltd, you will be responsible for providing compassionate care and support to our clients in their homes. You will assist with personal care, activities of daily living, and monitoring health and well-being.

Key Responsibilities:

  • Provide personal care, including bathing, grooming, and dressing.
  • Assist with mobility, transfers, and positioning.
  • Support with meal preparation and feeding.
  • Administer medications as directed by healthcare professionals.
  • Monitor and record vital signs.
  • Assist with rehabilitation exercises and therapies.
  • Provide emotional support and companionship.
  • Communicate and collaborate with clients, families, and healthcare team members.
  • Maintain accurate and timely documentation of care provided.
  • Adhere to all safety protocols and infection control measures.

Required Qualifications:

  • High school diploma or equivalent.
  • Personal Support Worker certification.
  • CPR and First Aid certification.
  • Experience working in a similar role is preferred.
  • Knowledge of basic healthcare practices and procedures.

Additional Requirements:

  • Clear criminal background check.
  • Valid driver’s license and reliable transportation.
  • Ability to work flexible hours, including weekends and evenings.

Work Environment and Schedule:

As a Personal Support Worker at FirstClass Support Services Ltd, you will primarily work in clients’ homes. The role may involve travel to different locations within the designated service area. The schedule will be based on client needs, and flexibility is required to accommodate varying shifts.

Compensation and Benefits:

FirstClass Support Services Ltd offers competitive compensation packages, including hourly wages and opportunities for overtime pay. Benefits may include health insurance, retirement plans, and paid time off. Detailed information regarding compensation and benefits will be discussed during the interview process.

How to Apply for the Position

By email

This job posting includes screening questions. Please answer the following questions when applying:

Are you available for shift or on-call work?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?

If you are interested in joining the FirstClass Support Services Ltd team as a Personal Support Worker, please visit our website at to submit your application. Please include a resume, cover letter, and any relevant certifications or training documents. We appreciate all applications, but only selected candidates will be contacted for further evaluation.


Being a Personal Support Worker is a rewarding and fulfilling career path that allows individuals to make a meaningful difference in the lives of others. At FirstClass Support Services Ltd, we value the dedication and compassion of our PSWs and provide a supportive work environment. If you have a passion for caregiving and want to join a team that prioritizes quality care, we encourage you to apply for the Personal Support Worker position.